> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Whitelist Your Website or App
> Whitelist your website domain or mobile app package with Cashfree Payment Gateway before collecting live payments to satisfy security and policy reviews.
Before using the checkout page for payment collection, you must whitelist your domain or app package for security purposes. This applies to:
* **Websites:** Domain whitelisting
* **Mobile apps:** Package name whitelisting
## Submitting a whitelist request
1. Go to **Payment Gateway Dashboard > Developers > Whitelisting**.
2. Click **Add New**.
3. Select the whitelisting type:
* **Website URL** for websites.
* **App Link** for mobile apps.
4. Enter the required value and click **Proceed**.
5. Ensure the following details are present on your website for whitelisting:
* Policy pages:
* **Contact Us**
* **Terms and Conditions**
* **Refunds and Cancellations**
* Other details:
* Products or services should be listed.
* Product or service pricing should be in Indian Rupees (INR).
6. Click **Confirm & Proceed**. Your website or app will be reviewed and approved.
## Format guidelines
### Website domains
Only secure URLs beginning with `https://` are accepted. Custom ports and certain subdomains are not supported.
| Example | Status | Notes |
| ----------------------------------------------------- | :---------: | ------------------------------------- |
| `https://www.croma.com` | Allowed | HTTPS required |
| `https://www.croma.com/` | Allowed | Trailing slash permitted |
| `https://www.croma.com/televisions-accessories/c/997` | Allowed | HTTPS with path allowed |
| `www.croma.com` | Not allowed | Missing HTTPS protocol |
| `http://www.croma.com` | Not allowed | HTTP not secure enough |
| `https://www.cashfree.com:8000/` | Not allowed | Custom ports not supported |
| `https://sandbox.cashfree.com` | Not allowed | Sandbox/test environments not allowed |
***
### Mobile apps
Only official app listing URLs from **Google Play Store** for Android or **Apple App Store** for iOS are allowed.
| Example | Status | Notes |
| -------------------------------------------------------------------- | :---------: | ------------------------------- |
| `https://play.google.com/store/apps/details?id=com.rapido.passenger` | Allowed | Google Play Store app link |
| `https://apps.apple.com/in/app/google-maps/id5850273` | Allowed | Apple App Store app link |
| `com.cashfree.merchant` | Not allowed | Package name alone not accepted |
| Third-party APK/IPA source links | Not allowed | Must be official stores |
| Shortened/redirected URLs | Not allowed | Destination cannot be verified |
***
## Tracking your request
You can track the status of your whitelisting request from the whitelisting homepage. The dashboard displays:
* Submission date and time.
* Domain or package name.
* Current status.
Use the dropdown menu to filter between domain and package name requests.
## Processing time
* **Standard processing time:** Most whitelisting requests are reviewed and approved **within 24 hours** of submission.
* **For urgent queries:** If you need expedited processing, please fill out the detailed [support form](https://merchant.cashfree.com/merchants/landing?env=prod\&raise_issue=1) with your specific requirements.
