> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started with Offline Payments

> Set up Cashfree Offline Payments in four steps: activate the product, configure collection points, complete KYC, and start accepting payments via softPOS.

Before you can accept in-person payments with Cashfree Offline Payments, you need to activate the product on your Merchant Dashboard, configure your collection points, and complete KYC verification for each point.

## Step 1: Activate Offline Payments

Ensure that you have an active Cashfree Payment Gateway account, then request Offline Payments activation from the Merchant Dashboard.

<Steps>
  <Step title="Navigate to Offline Payments">
    Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login), then go to **Offline Payments**.
  </Step>

  <Step title="Request activation">
    Click **Request Activation**. This sends an activation request to your Cashfree account manager.
  </Step>

  <Step title="Wait for email confirmation">
    You will receive an email confirmation once your account manager activates Offline Payments.
  </Step>
</Steps>

## Step 2: Select a collection point

To add a collection point, open **Offline Payments** in the Merchant Dashboard then navigate to **Collection Point Management** and click **Add a Collection Point**.

<Frame caption="">
  <img
    src="https://mintcdn.com/cashfreepayments-d00050e9/qgLZb4Yha5cJ3Rmd/static/images/pg/softpos/add-collection-point.png?fit=max&auto=format&n=qgLZb4Yha5cJ3Rmd&q=85&s=c8cea17c5721dc73c7c5619bdf803561"
    alt="Collection Point Management with All Collection Points and Batch Agents tabs, Add Collection Point button, and a table listing Agent and Storefront collection points with contact details and last login"
    style={{
  width: '100%',
  maxWidth: 'min(100%, 960px)',
  height: 'auto',
  objectFit: 'contain',
  display: 'block',
  marginLeft: 'auto',
  marginRight: 'auto',
}}
    width="1024"
    height="557"
    data-path="static/images/pg/softpos/add-collection-point.png"
  />
</Frame>

Select the collection point type that matches your business needs:

<AccordionGroup>
  <Accordion title="Storefront">
    Use this model if you operate one or more physical store locations and want customers to scan a static QR code to pay at the counter, with funds credited directly to your account.
  </Accordion>

  <Accordion title="Agent (softPOS)">
    Use this model if your staff or agents collect payments on your behalf at the point of service, such as at a customer's doorstep or table, with funds credited directly to your account.
  </Accordion>

  <Accordion title="Customer VPA">
    Use this model if you need to track payments at the individual customer level, such as for loan repayments, fee collection, or recurring charges.
  </Accordion>
</AccordionGroup>

## Step 3: Set up your collection points

Cashfree must verify each collection point before you can start collecting payments. Follow the respective setup steps according to your selected collection point type:

* [Storefront setup](/payments/softpos/collection-point-setup#storefront-setup)
* [Agent setup](/payments/softpos/collection-point-setup#agent-setup)
* [Customer VPA setup](/payments/softpos/collection-point-setup#customer-vpa-setup)

<Note>
  Each collection point must reach **Active** status before you can start collecting payments.
</Note>

## Step 4: Start collecting payments via agents

Agents can begin accepting payments through the [softPOS application](/payments/softpos/agent-collection-mode#install-and-log-in-to-the-softpos-application), a mobile app for Android devices that supports QR codes, payment links, and more.

For instructions on setting up static and dynamic QR codes, payment links, and payment limits, see [agent collection point](/payments/softpos/agent-collection-mode).

<Note>
  All transactions, cash and digital, are visible in a single dashboard. See [settlements and reports](/payments/softpos/settlements-reports) to understand how and when funds are transferred to your bank account.
</Note>

<div class="hidden" data-table-of-contents="bottom">
  <p class="mt-4 font-medium flex items-center gap-2 related-docs-heading">
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    </svg>

    <span>Related topics</span>
  </p>

  <ul>
    <li><a href="/docs/api-reference/payments/latest/softpos/create-terminal">Create Terminal API</a></li>
    <li><a href="/docs/payments/manage/transactions">Manage Transactions</a></li>
    <li><a href="/docs/payments/softpos/settlements-reports">Settlements and Reports</a></li>
  </ul>
</div>