> ## Documentation Index > Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Offline Payments > Collect, track, and reconcile payments in-store, through agents, and at the individual customer level using Cashfree Offline Payments. Offline Payments is a product that enables businesses to collect payments in-store, through field agents, or directly from individual customers, all tracked and reconciled in the [Merchant Dashboard](https://merchant.cashfree.com/auth/login). ## Why choose Offline Payments Offline Payments is built for businesses that need a flexible, unified way to collect and track payments across multiple channels. * **Accept payments anywhere**: Collect payments in-store, through agents, or at the individual customer level using Storefront, Agent (softPOS), or Customer VPA. * **Over hundred payment modes**: Accept UPI, cards, net banking, wallets, and more from a single product. * **Unified transaction tracking**: Cash and digital payments are recorded and visible together in one dashboard. * **Simplified reconciliation**: All collections are automatically matched and available for download from the Merchant Dashboard. ## Collection models A collection model defines how your business and customers interact at the point of payment. Offline Payments supports three collection models, each designed for a different operating pattern. You can enable one or more collection models simultaneously, depending on your business needs. Generate static QR codes for physical store locations, with all payments credited directly to your account. **Use cases** * **Retail shops**: Issue a static QR code per store so customers can pay in person at the counter. * **Restaurants**: Run multiple locations under one merchant account with a single settlement destination. * **Clinics and salons**: Accept walk-in payments at service counters without additional hardware. * **Multi-outlet businesses**: Manage payments across all outlets from a single dashboard. **Key features** * **Unique QR per location**: Each store gets its own QR code to keep payment tracking separate. * **Single settlement account**: Payments from all store locations settle into one registered bank account. * **No hardware required**: No dedicated POS terminal is needed to get started. **Example:** A grocery store owner with multiple outlets creates separate QR codes for each location while receiving all payments into a single account. Enable staff or agents to collect payments on your behalf using their Android mobile devices. **Use cases** * **Delivery businesses**: Allow agents to collect payment at the customer's doorstep on cash-on-delivery orders. * **Restaurants**: Enable waitstaff to accept payments at the table using their mobile device. * **Field service teams**: Equip staff to collect payments on-site without returning to a central point. * **Loan recovery agents**: Record collections digitally at the customer's location. **Key features** * **Unlimited agents**: Add any number of agents under a single business account. * **Cash and digital payments**: Agents can accept both payment types from the same application. * **Centralised tracking**: All agent collections are visible in the Merchant Dashboard. **Example:** A restaurant owner allows waitstaff to collect payments at the customer's table, with all amounts settling into a single business account. Create a unique UPI ID or QR code per customer to track payments at the individual level. **Use cases** * **Lending businesses**: Assign each borrower a unique VPA so repayments are matched automatically. * **Educational institutions**: Issue per-student payment addresses for fee collection and tracking. * **Subscription payments**: Track recurring payments at the individual customer level for easy reconciliation. * **Logistics companies**: Collect payments from specific customers and match them to orders. **Key features** * **Unique VPA per customer**: Each customer receives a Virtual Payment Address tied to their account. * **Automatic reconciliation**: Payments are matched to the correct customer without manual effort. * **Real-time tracking**: Incoming payments are reflected immediately in the Merchant Dashboard. **Example:** A lending company assigns each borrower a unique VPA to track repayments automatically without manual matching. ## Explore Offline Payments Use the following resources to get started with each area of Offline Payments: Activate the product, verify your collection points, and begin accepting payments. Complete setup and verification for each collection point before you can start collecting payments. Install the softPOS application and collect payments using QR codes and payment links. Use the Offline Payments APIs to onboard agents and manage orders programmatically.