> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Offline Payments FAQs

> Browse Offline Payments and softPOS FAQs covering onboarding, collection points, KYC, supported payment modes, settlements, reports, and troubleshooting.

## General

These FAQs cover what Offline Payments is, the three collection models, account prerequisites, and how to activate the product.

<AccordionGroup>
  <Accordion title="What are Cashfree Offline Payments and what are the benefits?">
    Cashfree Offline Payments is a solution that allows businesses to collect, track, and reconcile payments across in-person and remote collection journeys. With Offline Payments activated for your account, you can do the following:

    * Collect payments in-store or on the go.
    * Enable agents to collect payments on your behalf.
    * Track every transaction, including cash and digital, in one place.
    * Offer your customers more than 100 payment options.

    You also benefit from the following:

    * **Coverage across collection models**: Storefront, Agent (softPOS), and Customer VPA, depending on what you enable.
    * **Broad payment mode support**: Including UPI, cards, net banking, wallets, and more.
    * **Unified visibility**: Cash and digital payments together in one workflow.
    * **Simplified reconciliation**: Reporting aligned to how you collect.
  </Accordion>

  <Accordion title="What are the different types of Offline Payments services from Cashfree?">
    Cashfree Offline Payments offers three flexible ways to collect payments, depending on your business model:

    1. **Storefront**: Static QR codes and in-store collection for **physical stores** and fixed retail locations where customers pay at the counter.
    2. **Customer VPA**: A dedicated UPI identity or QR per customer when you run **recurring or tracked payments** and need payer-level visibility for reconciliation.
    3. **Agent (softPOS)**: Staff or agents collect on your behalf using the softPOS application on their devices for **field collections**, deliveries.
  </Accordion>

  <Accordion title="What is a storefront?">
    **Storefront** enablement helps you generate **static QR codes** for physical stores and collect payments directly into your account. It is suited to fixed retail locations where customers pay at the counter.
  </Accordion>

  <Accordion title="What is an agent (softPOS)?">
    **Agent (softPOS)** enablement lets your staff or agents collect payments on your behalf using **softPOS** on their **Android** devices. It is suited to field collections, deliveries.
  </Accordion>

  <Accordion title="What is a Customer VPA?">
    **Customer VPA** enablement lets you create a **unique UPI ID or QR code for each customer** so you can track who paid, how much, and when. It is suited to recurring collections, fees, instalments, or any flow where payer-level traceability matters.
  </Accordion>

  <Accordion title="Which collection model should I choose for my business?">
    Match your operating pattern to one of the models below.

    * **Storefront**: Physical stores and fixed checkout.
    * **Agent (softPOS)**: Field collections, deliveries.
    * **Customer VPA**: Recurring or individually tracked payments.
  </Accordion>

  <Accordion title="Can I use multiple collection methods at the same time (Storefront, Agent, and Customer VPA)?">
    Yes. You can enable and use **Storefront**, **Agent (softPOS)**, and **Customer VPA** together whenever your use case requires it.
  </Accordion>

  <Accordion title="Do I need an existing Cashfree Payment Gateway account?">
    Yes. You must have an **active Cashfree Payment Gateway relationship** before you can activate Offline Payments. If you do not have one yet, [create your account](https://merchant.cashfree.com/merchants/signup) and complete Payment Gateway onboarding first.
  </Accordion>

  <Accordion title="Can I get Offline Payments if I do not have a Payment Gateway with Cashfree?">
    No. Offline Payments is available only to merchants with an active Cashfree Payment Gateway relationship. [Create your account](https://merchant.cashfree.com/merchants/signup) if you are new to Cashfree Payments.
  </Accordion>

  <Accordion title="How do I activate Offline Payments?">
    Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login). Open **Offline Payments** from the navigation, start **Activate Offline Payments**, and complete the steps shown on screen. You receive an **email confirmation** once Offline Payments is active for your account.
  </Accordion>

  <Accordion title="Are there any transaction limits for Storefront, Agent, or Customer VPA?">
    There are **no daily transaction count limits** across the Offline Payments product suite. **Per-transaction amount limits** still apply, and they depend on the **payment mode** in use. Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login), open the **Payment Method** settings for the product you use, and customise limits there. For **softPOS**, open [softPOS payment method settings](https://merchant.cashfree.com/merchants/pg/softpos/payment-methods) or select **softPOS** > **Payment Method**.
  </Accordion>
</AccordionGroup>

## softPOS application

These FAQs cover the softPOS Android application, device requirements, pricing, receipt support, and available payment options.

<AccordionGroup>
  <Accordion title="Is the softPOS application available on iOS?">
    No. The Cashfree Payments softPOS application is **not** available on the **iOS App Store**. It is available only on **Android** via the **Google Play Store** (Android 6.0 Marshmallow or above).
  </Accordion>

  <Accordion title="How many agents can a single merchant add?">
    There is **no limit**. You can add an **unlimited** number of agents under a single merchant account.
  </Accordion>

  <Accordion title="Are there any extra charges to use the softPOS application? Is there a monthly, yearly, or service fee?">
    No. The application is **free** to download and use. Cashfree Payments charges **only for transactions** processed through softPOS, as per your pricing agreement. There is **no** monthly fee, yearly fee, maintenance fee, or registration fee for the application itself.
  </Accordion>

  <Accordion title="Can I print receipts using softPOS?">
    softPOS does **not** support built-in invoice or receipt printing. You can integrate **third-party software or hardware** if you need printed receipts.
  </Accordion>

  <Accordion title="Can I customise digital receipts on softPOS?">
    **Digital receipt customisation** is **not** currently available in the Cashfree softPOS application.
  </Accordion>

  <Accordion title="What payment options are available for collecting payments on the softPOS app?">
    The softPOS application supports the following collection options:

    * **Static QR**
    * **Dynamic QR**
    * **Payment links**
    * **Cash** (ledger entry only)
    * **Tap to Pay**
    * **Cardless EMI**

    Which options appear in your build can depend on account configuration and product rollout.
  </Accordion>

  <Accordion title="What payment options do my customers have?">
    Your customers can use **more than 120 payment options**, including cards, net banking, UPI, wallets, and more, depending on the collection method you choose (for example payment links expose the full hosted checkout range).
  </Accordion>
</AccordionGroup>

## QR codes, payment links, and cash

These FAQs cover the difference between static and dynamic QR codes, how payment links are shared, and how cash transactions are recorded.

<AccordionGroup>
  <Accordion title="What is the difference between a static QR code and a dynamic QR code?">
    The difference is **who enters the amount** and **how much flexibility** the payer has at scan time.

    **Dynamic QR code**

    * The **agent enters the amount** the customer must pay.
    * The agent can add **order context** such as the **customer mobile number**, **invoice number**, and **order note** before generating the code.

    **Static QR code**

    * The **customer scans** the code with a UPI application, **enters the amount**, and completes the payment.
  </Accordion>

  <Accordion title="What happens if the timer runs out before my customer can complete the transaction?">
    If the timer expires before the customer finishes:

    * If the customer has **not scanned** the QR code yet, **regenerate the order** by re-entering all details on the **New Payment** tab.
    * If the customer has **already scanned** the QR code, they can **continue** the payment flow. Check status in the **Payments** tab by **pulling down to refresh**.
  </Accordion>

  <Accordion title="How do I share a payment link?">
    Cashfree sends the payment link by **SMS** to the **customer mobile number** the agent entered when creating the payment.
  </Accordion>

  <Accordion title="Will I be able to see cash transactions in the transaction report?">
    Yes. You can see **all transactions**, including those recorded as **cash**, in the **transaction report** and in the **Payments** view for reconciliation.
  </Accordion>

  <Accordion title="What does the Cash option do?">
    The **Cash** option lets the agent record a **ledger entry** for a cash collection when a service is rendered. **No payment processing** runs through Cashfree for that leg. Entries still appear in the **Payments** tab and in **reports** for reconciliation.
  </Accordion>
</AccordionGroup>

## Storefronts, agents, and Customer VPAs

These FAQs cover adding and managing collection points, resolving KYC issues, and how customers receive payment confirmations.

<AccordionGroup>
  <Accordion title="Can I add a single mobile number for multiple storefronts or agents?">
    Yes. **One mobile number** can be used when onboarding **multiple storefronts** or **multiple agents**, as long as each record meets Cashfree validation rules for that collection point.
  </Accordion>

  <Accordion title="What if an agent does not receive the KYC verification SMS?">
    Take the following steps:

    * **Resend** the verification SMS from the [Merchant Dashboard](https://merchant.cashfree.com/auth/login) using the agent-management workflow for your collection points.
    * **Confirm** the mobile number on file for the agent is correct before you resend.
  </Accordion>

  <Accordion title="Can I deactivate or delete a storefront, agent, or Customer VPA?">
    Yes. You can **disable or deactivate** a storefront, agent, or Customer VPA from the [Merchant Dashboard](https://merchant.cashfree.com/auth/login). **Past transactions remain available** in reports after you change the status.
  </Accordion>

  <Accordion title="Will customers receive a payment confirmation?">
    Yes. Customers can receive confirmation through the following channels:

    * **Issuer bank**: Standard bank or card issuer notifications for the payment instrument they used.
    * **Cashfree SMS**: For payments completed through a **payment link**, Cashfree also sends an **SMS** confirmation to the customer's mobile number where applicable.
  </Accordion>
</AccordionGroup>

## Reports and settlements

These FAQs cover how to generate transaction reports, what fields they include, and when settlements are processed.

<AccordionGroup>
  <Accordion title="Where can I see reports for transactions?">
    Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login). Go to **Reports**, open **Download Reports**, click **Generate New Report**, choose your **file type**, select **softPOS Transactions** as the report type (the dashboard may still show **Offline Payment Transactions** for the same export in some accounts), and set the **date range**. For a guided walkthrough, see [Settlements and reports](/payments/softpos/settlements-reports#transaction-reports).
  </Accordion>

  <Accordion title="What details are covered in the transaction report?">
    The transaction report includes **end-to-end transaction fields** at collection-point level. Examples include:

    * **Agent name**
    * **Terminal ID**
    * **Payment method**
    * **Amounts and status fields** (and other columns Cashfree exposes for that report type)

    The exact column set can vary slightly by export format and configuration.
  </Accordion>

  <Accordion title="When are settlements processed?">
    By default, Cashfree processes settlements on **T+2 bank working days**. **T** is the calendar day the payment succeeds. Settlement runs on **bank working days** only. For schedules, bank accounts, and reconciliation depth, see [Manage settlements](/payments/manage/settlements).
  </Accordion>
</AccordionGroup>

## Support

Policy documents and contact details for Cashfree Payments support, grievances, and dispute escalation.

<AccordionGroup>
  <Accordion title="How do I get more information on Cashfree or its policies?">
    For policy documents and Cashfree Payments contact details, use the following:

    * [Grievance Redressal Policy](https://www.cashfree.com/grievance-redressal-policy/)
    * [Terms and Conditions](https://www.cashfree.com/tnc/)
    * [Privacy Policy](https://www.cashfree.com/privacypolicy/)

    **Grievance Officer**: Mr. Vaibhav Kaushal\
    **Email**: [grievances@cashfree.com](mailto:grievances@cashfree.com)\
    **Address**: Cashfree Payments India Pvt Ltd, RMZ Ecoworld, Building 7, 10th Floor, Devarabeesanahalli, Marathahalli Outer Ring Road, Bengaluru – 560103

    **Nodal Officer**: Mr. Shaik Mohammed Aftab Alam\
    **Email**: [dispute@cashfree.com](mailto:dispute@cashfree.com)\
    **Address**: Cashfree Payments India Pvt Ltd, RMZ Ecoworld, Building 7, 10th Floor, Devarabeesanahalli, Marathahalli Outer Ring Road, Bengaluru – 560103
  </Accordion>
</AccordionGroup>