> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Video KYC FAQs

> Find answers to common questions about Cashfree Video KYC, including session flows, agent and auditor roles, RBI vCIP compliance, and supported documents.

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    <Accordion title="What is Video KYC?" onClick={() => posthog.capture('Accordion Clicked', { title: "What is Video KYC?" })}>
      Video KYC (Know Your Customer) is a secure, digital process that lets you verify a customer’s identity through a live video call with a trained agent. Customers can complete their KYC remotely, without submitting physical documents or visiting a branch.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23what-is-video-kyc" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="What are the benefits of using Video KYC?" onClick={() => posthog.capture('Accordion Clicked', { title: "What are the benefits of using Video KYC?" })}>
      Video KYC helps you:

      * Onboard customers faster – Reduces time and effort required for identity verification.
      * Lower operational costs – Removes the need for physical document handling and manual checks.
      * Strengthen security and compliance – Uses secure processes to prevent fraud and meet regulatory requirements.
      * Reach more customers – Enables remote onboarding from anywhere in India.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23what-are-the-benefits-of-using-video-kyc" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="What documents are required?" onClick={() => posthog.capture('Accordion Clicked', { title: "What documents are required?" })}>
      Customers need to have physical copies of valid, government-issued ID documents. These include:

      * PAN (required for identity verification)
      * Aadhaar
      * Optional: Passport, Voter ID, or Driver’s Licence

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23what-documents-are-required" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="How secure is the Video KYC process?" onClick={() => posthog.capture('Accordion Clicked', { title: "How secure is the Video KYC process?" })}>
      Video KYC uses several safeguards to verify identity and prevent fraud:

      * Live video call – A real-time interaction confirms the customer is physically present.
      * Facial matching – Compares the live image to the photo on the ID document.
      * Geo-tagging – Captures the customer’s location during the call.
      * Liveness detection – Ensures the video is not a recording.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23how-secure-is-the-video-kyc-process" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="How long does Video KYC take?" onClick={() => posthog.capture('Accordion Clicked', { title: "How long does Video KYC take?" })}>
      Most customers can complete the process in under 2 minutes.\
      To avoid delays, ask customers to:

      * Keep their ID documents ready
      * Ensure a stable internet connection
      * Follow the on-screen instructions carefully

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23how-long-does-video-kyc-take" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="What is an RBI-compliant Video KYC?" onClick={() => posthog.capture('Accordion Clicked', { title: "What is an RBI-compliant Video KYC?" })}>
      Cashfree’s Video KYC is designed to meet the Reserve Bank of India (RBI) guidelines issued in July 2024. It provides:

      * A secure, agent-assisted video call
      * Bank-grade encryption
      * Biometric checks
      * Secure storage of customer data

      The solution is scalable, easy to integrate, and fully compliant with RBI norms.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23what-is-an-rbi-compliant-video-kyc" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="Who is involved in the Video KYC process?" onClick={() => posthog.capture('Accordion Clicked', { title: "Who is involved in the Video KYC process?" })}>
      The main roles are:

      * Merchant – The business initiating the KYC process
      * Customer – The person completing the KYC
      * Agent – The representative who conducts the video call and verifies identity
      * Auditor – The reviewer who approves or rejects the KYC based on the session data

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23who-is-involved-in-the-video-kyc-process" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="How do I add a new Video KYC Agent or Auditor?" onClick={() => posthog.capture('Accordion Clicked', { title: "How do I add a new Video KYC Agent or Auditor?" })}>
      To add a user for Video KYC:

      1. Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login).
      2. Navigate to Secure ID > Video KYC > Agents & Auditors.
      3. Click + Add Agent/Auditor.
      4. Select the role (Agent or Auditor).
      5. Enter the user’s full name, work email address, and (optionally) phone number.
      6. Click Add.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23how-do-i-add-a-new-video-kyc-agent-or-auditor" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="What happens after I add a Video KYC Agent or Auditor?" onClick={() => posthog.capture('Accordion Clicked', { title: "What happens after I add a Video KYC Agent or Auditor?" })}>
      The user receives an email with:

      * A link to their respective Video KYC portal.
      * Instructions for setting up their Video KYC account.
      * Role-specific access permissions.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23what-happens-after-i-add-a-video-kyc-agent-or-auditor" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="Where can Agents and Auditors access the Video KYC portals?" onClick={() => posthog.capture('Accordion Clicked', { title: "Where can Agents and Auditors access the Video KYC portals?" })}>
      * Agent Portal: [vkyc-agent.cashfree.com](https://vkyc-agent.cashfree.com)
      * Auditor Portal: [vkyc-auditor.cashfree.com](https://vkyc-auditor.cashfree.com)

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23where-can-agents-and-auditors-access-the-video-kyc-portals" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="Can I disable a Video KYC Agent or Auditor without deleting them?" onClick={() => posthog.capture('Accordion Clicked', { title: "Can I disable a Video KYC Agent or Auditor without deleting them?" })}>
      Yes, you can toggle the Status to disable a user without deleting them. This restricts their access while keeping their data in the system.\
      Path: Go to Secure ID > Video KYC > Agents & Auditors, locate the user in the table, and toggle the Status column.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23can-i-disable-a-video-kyc-agent-or-auditor-without-deleting-them" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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    <Accordion title="How do I permanently remove a user from the dashboard?" onClick={() => posthog.capture('Accordion Clicked', { title: "How do I permanently remove a user from the dashboard?" })}>
      Click the trash bin icon in the Actions column of the user table to permanently delete an agent or auditor.\
      Path: Go to Secure ID > Video KYC > Agents & Auditors, locate the user, and click the trash bin icon in the Actions column.

      <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=secure-id%2Fvkyc-faqs%23how-do-i-permanently-remove-a-user-from-the-dashboard" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
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