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Cashfree sends webhook notifications to your server whenever significant events occur during the lifecycle of a subscription, enabling you to track subscription status changes, payment outcomes, authorisation updates, and refund status in real-time without polling the API. By listening to these webhooks, you can automate your business workflows, update your database, and keep your customers informed about their subscription status. Below are the various events that can be sent to your webhook endpoint. These webhooks will be triggered if you have integrated the Subscription API.
  • If the merchant added the webhook under the 2025-01-01 version, they will receive the same version of the webhook for older subscriptions as well.
  • While filling the UPI payment methods, upi_instrument and upi_instrument_number will remain empty for webhook versions before 2025. This will be implemented in later versions.
  • While filling the UPI payment methods, upi_payer_account_number and upi_payer_ifsc will be applicable only for TPV customers who have passed TPV details while creating the subscription.
Payment method object attributes: 
"payment_method": {
      "upi": {
        "channel": "collect",
        "upi_id": "8709228804@ybl",
        "upi_instrument": "",
        "upi_instrument_number": "",
        "upi_payer_account_number": "",
        "upi_payer_ifsc": ""
      }
},
"payment_group": "upi"

​
SUBSCRIPTION_STATUS_CHANGED

Whenever a subscription is created it goes to initialised state and customer is expected to authorise it. The list of statuses where this webhook will get triggered are:
  • ACTIVE
  • ON_HOLD
  • COMPLETED
  • CUSTOMER_CANCELLED
  • CUSTOMER_PAUSED
  • EXPIRED
  • LINK_EXPIRED
  • BANK_APPROVAL_PENDING
  • CANCELLED
  • CARD_EXPIRED
{
"data": {
"subscription_details": {
  "cf_subscription_id": "23639356",
  "subscription_id": "mozuyYwUCbWEfJVVRLi",
  "subscription_status": "BANK_APPROVAL_PENDING",
  "subscription_expiry_time": "2055-08-07T10:30:46",
  "subscription_first_charge_time": null,
  "subscription_tags": null,
  "next_schedule_date": null
},
"customer_details": {
  "customer_name": null,
  "customer_email": "john@dummy.com",
  "customer_phone": "9900000000"
},
"plan_details": {
  "plan_id": "mozuyYwUCbWEfJVVRLi",
  "plan_name": "6Msuj2mttuf2F5P1FYVSet",
  "plan_type": "ON_DEMAND",
  "plan_max_cycles": 0,
  "plan_recurring_amount": null,
  "plan_max_amount": 399.00,
  "plan_interval_type": null,
  "plan_intervals": null,
  "plan_currency": "INR",
  "plan_note": null,
  "plan_status": null
},
"authorization_details": {
  "authorization_amount": 2.00,
  "authorization_amount_refund": false,
  "approve_by_time": "2025-09-06T10:30:47",
  "authorization_reference": "6ba74ac2b047424da95591xxxxx[at]xxxx",
  "authorization_time": "2025-08-07T10:31:36",
  "authorization_status": "PENDING",
  "payment_id": "49988270",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "9910000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "23639356",
  "gateway_plan_id": "mozuyYwUCbWEfJVVRLi",
  "gateway_auth_id": "6ba74ac2b047424da95591xxxxx[at]xxxx"
}
},
"event_time": "2025-08-07T10:31:35+05:30",
"type": "SUBSCRIPTION_STATUS_CHANGED"
}

​
SUBSCRIPTION_AUTH_STATUS

The event is triggered when the checkout is completed by the customer for success and failed cases. 
{
 "data": {
   "payment_id": "ab-SUBV2ODRFhdJuHlcQYyFw-1",
   "cf_payment_id": "49988825",
   "cf_txn_id": "4213159266",
   "cf_order_id": "4519691525",
   "subscription_id": "mozth7smWGCCqPRaSv7",
   "cf_subscription_id": "23639858",
   "payment_type": "AUTH",
   "authorization_details": {
     "authorization_amount": 2.00,
     "authorization_amount_refund": false,
     "approve_by_time": "",
     "authorization_reference": "cce92d335be0467693c020xxxxx[at]xxxx",
     "authorization_time": "2025-08-07T10:34:23+05:30",
     "authorization_status": "FAILED",
     "payment_id": "ab-SUBV2ODRFhdJuHlcQYyFw-1",
     "payment_method": {
       "upi": {
         "channel": "link",
         "upi_id": "9910000000@ybl",
         "upi_instrument": "",
         "upi_instrument_number": "",
         "upi_payer_account_number": "",
         "upi_payer_ifsc": ""
       }
     },
     "payment_group": "upi"
   },
   "payment_amount": 2.00,
   "payment_currency": "INR",
   "payment_schedule_date": "",
   "payment_initiated_date": "2025-08-07T10:33:56+05:30",
   "payment_remarks": "auth payment",
   "retry_attempts": 0,
   "failure_details": {
     "failure_reason": "DEBIT HAS BEEN FAILED"
   },
   "payment_status": "FAILED",
   "payment_gateway_details": {
     "gateway_name": "CASHFREE",
     "gateway_subscription_id": "23639858",
     "gateway_payment_id": "49988825"
   }
 },
 "event_time": "2025-08-07T10:34:23+05:30",
 "type": "SUBSCRIPTION_AUTH_STATUS"
}

​
SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED

This webhook is used to inform the merchant that we have sent a notification of payment to the customer.
Version (2025-01-01)
{
"data": {
"payment_id": "ab-SUBV2ODR683gV1CXF85ev-1",
"cf_payment_id": "49970855",
"cf_txn_id": null,
"cf_order_id": "",
"subscription_id": "moziva9hyjiLtCuGN74",
"cf_subscription_id": "22390006",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 399.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": null,
  "authorization_time": "",
  "authorization_status": null,
  "payment_id": "ab-SUBV2ODR683gV1CXF85ev-1",
  "payment_method": null,
  "payment_group": null
},
"payment_amount": 399.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-08T12:00:00+05:30",
"payment_initiated_date": "2025-08-07T09:08:09+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "INITIALIZED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "22390006",
  "gateway_payment_id": "49970855"
}
},
"event_time": "2025-08-07T09:51:07+05:30",
"type": "SUBSCRIPTION_PAYMENT_NOTIFICATION_INITIATED"
}

​
SUBSCRIPTION_PAYMENT_SUCCESS

This notification is sent whenever a successful payment is processed for an active subscription.
Version (2025-01-01)
{
"data": {
"payment_id": "ab-SUBV2ODRc5Dl2meCr7Iui-1",
"cf_payment_id": "49914526",
"cf_txn_id": "4212435861",
"cf_order_id": "4518936510",
"subscription_id": "moznV33AssPd6vXsSm2",
"cf_subscription_id": "23601811",
"payment_type": "AUTH",
"authorization_details": {
  "authorization_amount": 2.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": "427b608f83ad4cbdb6d472xxxxx[at]xxxx",
  "authorization_time": "2025-08-07T05:53:22+05:30",
  "authorization_status": "ACTIVE",
  "payment_id": "ab-SUBV2ODRc5Dl2meCr7Iui-1",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "8100000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_amount": 2.00,
"payment_currency": "INR",
"payment_schedule_date": "",
"payment_initiated_date": "2025-08-07T05:52:21+05:30",
"payment_remarks": "auth payment",
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "SUCCESS",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "23601811",
  "gateway_payment_id": "49914526"
}
},
"event_time": "2025-08-07T05:53:21+05:30",
"type": "SUBSCRIPTION_PAYMENT_SUCCESS"
}

​
SUBSCRIPTION_PAYMENT_FAILED

This notification is sent whenever payment processing fails for an active subscription. 
{
"data": {
"payment_id": "ab-SUBV2ODRIeYlFEhMHfS0M-1",
"cf_payment_id": "49585655",
"cf_txn_id": "4212555720",
"cf_order_id": "4519061918",
"subscription_id": "mozh4iRHSsjre7GkDNz",
"cf_subscription_id": "22393526",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 399.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": "a7d6101a7d9340269f070dxxxxx[at]xxxx",
  "authorization_time": "2025-07-25T22:37:53+05:30",
  "authorization_status": "ACTIVE",
  "payment_id": "ab-SUBV2ODRIeYlFEhMHfS0M-1",
  "payment_method": {
    "upi": {
      "channel": "link",
      "upi_id": "9910000000@ybl",
      "upi_instrument": "",
      "upi_instrument_number": "",
      "upi_payer_account_number": "",
      "upi_payer_ifsc": ""
    }
  },
  "payment_group": "upi"
},
"payment_amount": 399.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-07T12:00:00+05:30",
"payment_initiated_date": "2025-08-06T05:02:41+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": "DEBIT FAILED | Insufficient Funds In Customer (Remitter) Account"
},
"payment_status": "FAILED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "22393526",
  "gateway_payment_id": "49585655"
}
},
"event_time": "2025-08-07T10:24:45+05:30",
"type": "SUBSCRIPTION_PAYMENT_FAILED"
}

​
SUBSCRIPTION_PAYMENT_CANCELLED

This notification is sent whenever payment processing is cancelled by user for an active subscription.
Version (2025-01-01)
{
"data": {
"payment_id": "433563_33_1754492527395",
"cf_payment_id": "2011332",
"cf_txn_id": null,
"cf_order_id": "",
"subscription_id": "subTestIdOndemand_2025080615020470",
"cf_subscription_id": "1220385",
"payment_type": "CHARGE",
"authorization_details": {
  "authorization_amount": 1.00,
  "authorization_amount_refund": false,
  "approve_by_time": "",
  "authorization_reference": null,
  "authorization_time": "",
  "authorization_status": null,
  "payment_id": "433563_33_1754492527395",
  "payment_method": null,
  "payment_group": null
},
"payment_amount": 1.00,
"payment_currency": "INR",
"payment_schedule_date": "2025-08-08T12:00:00+05:30",
"payment_initiated_date": "2025-08-06T20:32:07+05:30",
"payment_remarks": null,
"retry_attempts": 0,
"failure_details": {
  "failure_reason": null
},
"payment_status": "CANCELLED",
"payment_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_subscription_id": "1220385",
  "gateway_payment_id": "2011332"
}
},
"event_time": "2025-08-06T20:32:07+05:30",
"type": "SUBSCRIPTION_PAYMENT_CANCELLED"
}

​
SUBSCRIPTION_REFUND_STATUS

This event is triggered whenever a refund status of a transaction will be success, failed, or cancelled. 
{
"data": {
"payment_id": "yCzJxeT2aXDqI",
"cf_payment_id": "49778199",
"refund_id": "WHOqiwy05P1l0",
"cf_refund_id": "SUB_21ebb4bf-e84f-4afa-bb09-07aac433abe4",
"refund_amount": 1000.00,
"refund_speed": "STANDARD",
"refund_note": "Tesg Refund",
"refund_status": "SUCCESS",
"failure_details": "",
"refund_gateway_details": {
  "gateway_name": "CASHFREE",
  "gateway_payment_id": "49778199",
  "gateway_refund_id": "SUB_21ebb4bf-e84f-4afa-bb09-07aac433abe4"
}
},
"event_time": "2025-08-06T17:20:02+05:30",
"type": "SUBSCRIPTION_REFUND_STATUS"
}

​
SUBSCRIPTION_CARD_EXPIRY_REMINDER

This event is triggered 7 days prior to the card’s expiry date for active card subscriptions. 
{
"data": {
    "subscription_status_webhook": {
        "subscription_details": {
            "cf_subscription_id": "23661347",
            "subscription_id": "SUB_TEST_1754550382119",
            "subscription_status": "ACTIVE",
            "subscription_expiry_time": "2050-12-31T00:00:00",
            "subscription_first_charge_time": "2025-09-30T00:00:00",
            "subscription_tags": {
                "next_schedule_date": "2025-09-30T00:10:00"
            }
        },
        "customer_details": {
            "customer_name": "John Doe",
            "customer_email": "john@cashfree.com",
            "customer_phone": "9090909090"
        },
        "plan_details": {
            "plan_id": "PLAN_1754550139964",
            "plan_name": "MY_PLAN",
            "plan_type": "PERIODIC",
            "plan_max_cycles": 2,
            "plan_recurring_amount": 5,
            "plan_max_amount": 1000,
            "plan_interval_type": "MONTH",
            "plan_intervals": 1,
            "plan_currency": null,
            "plan_note": null,
            "plan_status": null
        },
        "authorization_details": {
            "authorizationAmount": 1,
            "authorizationAmountRefund": false,
            "approveByTime": "2025-09-06T12:36:22",
            "authorizationReference": null,
            "authorizationTime": "2025-08-07T13:14:18",
            "authorizationStatus": "ACTIVE",
            "paymentId": "160594_178_1754552533131",
            "paymentMethod": "card",
            "instrumentId": null
        },
        "payment_gateway_details": {
            "gateway_name": "CASHFREE",
            "gateway_subscription_id": "23661347",
            "gateway_plan_id": "PLAN_1754550139964",
            "gateway_auth_id": null
        }
    },
    "card_expiry_date": "2025-09-30"
},
"event_time": "2025-09-24T02:00:09+05:30",
"type": "SUBSCRIPTION_CARD_EXPIRY_REMINDER"
}