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Documentation Index

Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Customers drop off at checkout due to multiple reasons like lack of clarity on pricing, delivery, payment issues, and others. To convert these high-intent customers, we have released a workflow via WhatsApp and SMS that can recover up to 4% of these lost orders.

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Key features

  • UPI payments: Customers complete payments directly within WhatsApp using the UPI intent flow, without leaving the app.
  • Additional offer: Apply a merchant-funded offer that is auto-applied at checkout to increase conversion.
  • Verified WhatsApp messages: Payment messages are delivered from Cashfree’s verified WhatsApp account, building trust with your customers.

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Abandoned orders report

The abandoned orders report lists orders where a payment was initiated but not completed. Use this report to identify drop-offs, follow up with customers, or reconcile incomplete transactions. To generate an abandoned orders report, complete the following steps:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Payment Gateway > Reports > Download Reports.
  3. Select Generate New Report.
  4. Configure your report settings:
    • Report Type: Select Abandoned Orders from the dropdown.
    • Date Range: Choose the time period for the report.
    • File Format: Select CSV or XLSX.
    • File Name: Modify if needed (optional).
  5. Select Generate Report.

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Activation

To activate WhatsApp abandoned orders, submit a request using the support form with the following details:
  • The delay duration after which the WhatsApp message should be sent to the customer.
  • The offer details to apply at checkout, either as a flat amount or a percentage discount (optional).