Dispute Status Reference | Cashfree Payments

Dispute states

The following table describes each dispute state:

Dispute state	Description
Action Required	The dispute is open and you must act. Accept the dispute, contest it, or upload documents again if the evidence is insufficient.
Under Review	You submitted documents and Cashfree forwarded them to the authority that takes the final decision.
Contest Requested	You contested an `ARBITRATION` dispute with the Contest Arbitration API. Cashfree forwards your existing pre-arbitration evidence to the card network or NPCI (National Payments Corporation of India) for a final decision.
Closed (Merchant Won)	The authority or the customer accepts your documents. You win the dispute and the case is closed.
Closed (Merchant Lost)	The authority or the customer rejects your evidence. You lose the dispute.
Closed (Merchant Accepted)	You accept the dispute. Cashfree refunds the customer from your balance.

A customer can raise a pre-arbitration or arbitration case even after the dispute is Closed (Merchant Won).

Dispute states workflow

The following diagram shows how a dispute moves between states:

When you contest an ARBITRATION dispute, the state changes from Action Required to Contest Requested, then to Under Review.

If you do not respond before the deadline, you lose the dispute and Cashfree refunds the customer.

Disputes States